Dollhouses
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Customer Service
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How can we help you? We're gathered the most frequently requested information about our store in one place for your convenience. If you don't find the answer you're looking for, please contact us.
Ordering
Payment Options
We gladly accept Visa, Visa Debit, Mastercard, and Paypal.
How to Order
- Order securely online 24 hours a day / 365 days a year
- Order by phone toll free at 888-221-3783
What Happens Next
After placing your order (either by phone or online), you will normally receive several emails from The Magical Dollhouse.
- An order confimation email will arrive immediately after your order is placed.
- You will receive a second email telling you your payment has been received.
- When your order has shipped, you will receive an email with tracking information.
Cancel an Order
If you need to cancel an order, let us know as soon as possible. If the item has not already been shipped and we are able to stop the order, we will do so. However, if the item has been shipped, it will be considered a return and the cost to send it back will be your responsibility. The Magical Dollhouse reserves the right to deal with cancellations on a case by case basis.
When Will it Arrive?
Each item on our site has an approximate delivery time posted on it's product details page. Orders are normally processed and shipped out in 1-3 business days. After that, it can take from 1-5 business days for your order to arrive. Please allow 1-2 calendar weeks from the time you place your order for your package to arrive.
If you need a rush order or delivery by a certain date, please call us at 888-221-3783 to check item availability, express shipping cost and arrange for delivery.
Shipping + Returns
Shipping Methods
Orders are normally shipped via Fedex Ground or UPS Ground, depending on the item.
Shipping Costs
All items that cost $50 or more have no additional shipping charges. The shipping cost for each item that costs less than $50 is specified when checking out. If there is no shipping charges it will say free shipping next to product. Many times products that cost less than $50 have no additional shipping charges as well.
Express Shipping
Express shipping is available on request for an additional charge. The cost is determined by the delivery location and shipping method. If you are in a hurry and need your purchase to arrive by a certain date, please call us at 888-221-3783.
International Shipping
Please call us if you would like to have an order delivered outside the continental United States.
Shipping to Canada
If your order contains an item from Kidkraft, the item can be shipped to Canada. There will be an additional $10 shipping charge. You will also be responsible for sales tax and any duty charges you may incur.
Returns & Exchanges
Please see our Return & Exchanges page for complete details.
Security + Privacy
Our Privacy Policy
The Magical Dollhouse is committed to protecting your privacy and security as our customer. We have security measures in place to protect the loss, misuse and alteration of your information. Only select employees and agents of The Magical Dollhouse have access to this information. This information is accessed for the sole purpose of completing your order. We do not share your individual customer contact information with third parties.
In order to serve you better, The Magical Dollhouse may provide user surveys and feedback forms to gather information from customers and site visitors. The information collected from surveys and feedback forms may only be shared with third parties in aggregate. Please note that all responses from our customers and site visitors will be voluntary.
The Magical Dollhouse collects and analyzes the overall shopping and site usage patterns of our visitors. We use this information as input to continually improve our site for our customers, and reserve the right to disclose it to third parties on an overall basis. Site usage patterns of individual customers will not be disclosed to third parties.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
Private Customer financial information (credit card number, etc.) will not be kept on file for more than 60 days.
Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.
Secure Ordering
We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase with us. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties.
Third Party Web Sites
While we carefully select any web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.
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